Privacy Policy for SMS Communications

Mann Immigration is committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains how your information is handled when you interact with our SMS communication services or visit our website at https://mannimmigration.ca.

PERSONAL INFORMATION WE COLLECT

When you engage with our SMS appointment confirmation service or visit our website, we may collect the following information:

• Contact Information: Your name, phone number, and any additional details provided during the appointment scheduling process.
• Appointment Details: Information related to your scheduled appointments, such as date, time, and service type.
• Interaction Data: Records of SMS communications, including timestamps and responses to messages.

HOW WE USE YOUR PERSONAL INFORMATION

The information we collect is used to:

1. Confirm Appointments: Send appointment confirmations, reminders, and updates.
2. Customer Support: Assist you with rescheduling, cancellations, or inquiries.
3. Compliance and Record-Keeping: Maintain records of communications for legal and regulatory compliance.

SMS COMMUNICATION DETAILS

By providing your phone number, you consent to receive SMS messages related to your appointments.

• Message Frequency: Messages are sent only for appointment confirmations, reminders, or updates.
• Charges: Message and data rates may apply based on your mobile carrier.
• Opt-out Instructions: You may opt out at any time by replying STOP to our messages. After opting out, you will no longer receive SMS communications.
• Help Instructions: For assistance, reply HELP to any message or contact us at (416) 826-0002 or [email protected].

SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information. However, we may share it with trusted service providers to facilitate SMS communication, such as appointment reminders and confirmations. Additionally, we may disclose your information:

• To comply with legal obligations, subpoenas, or court orders.
• To protect the rights or safety of Mann Immigration, our clients, or others.

YOUR RIGHTS

• Access and Updates: You may request access to the information we hold about you or request corrections.
• Withdrawal of Consent: You can opt out of SMS communications at any time by replying STOP.

DATA RETENTION

We retain appointment and communication data for as long as necessary to fulfill the purpose for which it was collected or as required by law.

SECURITY MEASURES

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

MINORS

Our services are not intended for individuals under 18 without parental consent.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website.

CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: (416) 826-0002
• Email: [email protected]
• Address: 2700 North Park Dr, Unit #20, Brampton, Ontario, L6S 0E9

Mobile Opt-in Example:
"Thank you for booking with Mann Immigration. Reply YES to confirm your appointment. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Privacy Policy: https://mannimmigration.ca/privacy-policy."